Privacy & Policy

Introduction

This Privacy Policy describes how Ficht Construction ("we," "us," or "our") collects, uses, discloses, and safeguards personal information through this website. We handle personal information in accordance with applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Effective Date

This Privacy Policy is effective as of April 9, 2026, and was last updated on April 9, 2026.

Information We Collect

We collect personal information you provide directly and certain technical information collected automatically:

• Contact form information, such as your name, email address, phone number, and message content
• Any additional details you choose to share when requesting a quote or contacting us
• Cookie and usage data, such as browser type, device information, pages visited, and referring pages

How We Use Your Information

We use personal information for legitimate business purposes, including to:

• Respond to inquiries and provide requested services or quotations
• Communicate regarding your project, appointments, or follow-up requests
• Operate, maintain, and improve website performance and usability
• Detect, prevent, and investigate security issues or misuse
• Comply with legal obligations and enforce our terms

Consent

By submitting personal information through our forms or communicating with us, you consent to the collection, use, and disclosure of that information as described in this Privacy Policy. Subject to legal or contractual restrictions, you may withdraw consent at any time by contacting us.

How We Share Information

We do not sell personal information. We may share personal information with service providers that help us operate our website and services, or where required by law. Service providers are expected to protect personal information and use it only for authorized purposes.

Cookies and Similar Technologies

We use cookies and similar technologies to support core website functionality, understand website usage, and improve user experience. You can control cookies through your browser settings; disabling cookies may affect some website features.

Third-Party Services

We use third-party services that may process certain personal or technical information:

• Cloudflare: security, performance, and content delivery
• Google Maps: embedded map functionality and related requests to Google services

These providers have their own privacy practices and policies. We encourage you to review their privacy documentation directly.

Data Retention

We retain personal information only as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, to resolve disputes, or to meet legal, accounting, and record-keeping requirements.

Safeguards

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information in our custody. While no system is completely secure, we take reasonable steps to protect personal information against unauthorized access, loss, misuse, or disclosure.

Your Privacy Rights (PIPEDA)

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where appropriate
• Withdraw consent for certain uses of your information
• Submit a complaint regarding our privacy practices

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

Children's Privacy

Our website is not directed to children, and we do not knowingly collect personal information from children without appropriate consent.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Updated versions will be posted on this page with a revised "Last Updated" date.